REM London – Privacy Policy
Last Updated: 27th Nov 2025
REM London (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.
By using our website, you agree to the terms of this Policy.
Who We Are
Data Controller: REM London
Email: privacy@remlondon.com
Website: Home
We are responsible for determining how your personal data is processed and protected.
What Personal Data We Collect
A. Information You Provide
- Name
- Email address
- Phone number
- Billing address and shipping address
- Order details
- Account login information
- Messages or enquiries you submit
B. Payment Information
Processed securely by third-party providers (e.g., Stripe, PayPal).
We do not store or have access to your full payment card details.
C. Automatically Collected Information
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on pages
- Cookies and similar tracking technologies
D. Marketing & Communication Preferences
- Newsletter sign-ups
- Opt-in marketing consent
How We Use Your Information
- To process and fulfil your orders
- To manage your account
- To respond to enquiries
- To send updates or marketing (only if you opt in)
- To improve our website and shopping experience
- To prevent fraud, protect our website, and ensure security
- To comply with legal obligations
Legal Basis for Processing (GDPR)
- Contractual necessity – to fulfil your orders
- Consent – for marketing communications
- Legitimate interest – to improve services, prevent fraud
- Legal obligation – for tax, accounting, and regulatory requirements
Cookies & Tracking Technologies
We use cookies to:
- Enable website functionality
- Analyse website traffic
- Improve performance
- Personalise your shopping experience
You can manage your cookie settings through your browser at any time.
How We Share Your Data
We may share your information with trusted third parties, including:
- Payment processors (e.g., Stripe, PayPal)
- Delivery and fulfilment partners
- Email marketing platforms
- Website hosting and analytics providers (e.g., Google Analytics)
- Professional advisers (legal/accounting)
We never sell your data.
All third-party providers comply with GDPR and only process data as instructed.
How Long We Store Your Data
- Order records: 6 years (legal requirement)
- Account data: until you request deletion
- Marketing data: until you unsubscribe
- Analytics data: typically 26 months
Your Rights (UK GDPR)
- Access your personal data
- Request corrections
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us at:
📩 privacy@remlondon.com
Data Security
We take appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.
International Transfers
If data is transferred outside the UK/EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.
Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect their data.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
📩 privacy@remlondon.com
