REM London – Shipping Policy
Preorders
REM London currently operates on a preorder model.
All products listed on our website are available for preorder. This means your item is reserved in advance and will be manufactured and shipped at a later date.
Our first dispatch window is scheduled for:
Estimated shipping start date: September 2026
By placing a preorder, you acknowledge and agree that:
- Your item will not ship immediately
- Production and dispatch will occur during the stated timeframe
- Delivery times may vary depending on manufacturing and logistics
We will provide email updates throughout the production process and notify you once your order has shipped.
Shipping Timeframes (once dispatched)
After dispatch:
- UK: 2–5 working days
- Europe: 5–10 working days
- International: 7–14 working days
Shipping times are estimates and may vary due to customs or courier delays.
B. Payment Information
Shipping Fees
Shipping costs are calculated at checkout and depend on destination and order size.
Address Accuracy
Customers are responsible for providing accurate shipping details.
REM London is not liable for delays or losses due to incorrect addresses submitted at checkout
Lost or Delayed Parcels
If your parcel is delayed or missing, please contact us at:
rem.london@outlook.com
We will work with the courier to resolve the issue promptly.
Refund & Cancellation Policy
Preorder Cancellations
You may cancel your preorder for a full refund within 14 days of purchase, provided the order has not yet entered production.
After 14 days:
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- Orders may still be cancelled before dispatch
- A small processing/restocking fee may apply to cover payment processing and administrative costs
Once your order has shipped, it is treated as a standard purchase and subject to our returns policy below.
Returns (after delivery)
We accept returns within 14 days of delivery.
To be eligible:
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- Items must be unused
- Unwashed
- In original packaging
- In resaleable condition
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will offer:
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- Replacement, or
- Full refund, including shipping costs
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Non-Returnable Items
For hygiene reasons, used bedding or items that have been washed cannot be returned unless faulty.
Refund Processing
Approved refunds are processed within 5–10 business days back to your original payment method.
Processing times may vary depending on your bank or payment provider.
Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect their data.
Contact Us
For any shipping or refund queries, please contact:
REM London
Email: rem.london@outlook.com
Website: https://remlondon.com
